FAQs

  1. How does the subscription work?

    As a Crate of Good Member, you’ll get a box or kit of world-changing products that support great causes. You will be charged immediately after selecting between either the Quarterly Crate or the Monthly Kit. An email confirmation of your order will be sent and you will be given access to your Crate of Good account right away. After your first Box or Kit, your membership will continue according to your anniversary date (meaning you get your quarterly crate every 90 days OR you will get your monthly kit every 30 days).

  2. What are my options to pay for the Quarterly Crate?

    If you sign up for the Quarterly Crate subscription, you’ll pay $39.99 per box. You also have the option to sign up for the whole year in advance (our Annual option) for $139.99, and you will be billed upfront for your first four (4) boxes.

  3. What if a product in my order is damaged?

    Any product that is broken, damaged, or defective will be replaced at no charge. Just message us for help within 5 days of receiving your Crate or Kit.

  4. How can I track my order?

    You will always receive a confirmation email with your tracking information when your package ships. Didn’t receive a confirmation email? Let us know and we’ll send one your way! You can also check the status of your order here.

  5. Where is my order?

    Check your confirmation email and make sure you entered the correct address at checkout. If all is right, check your tracking information. If you still have questions about your tracking information or if you have not received your order, please contact your local post office and they will be able to assist you in tracking your package. If they are unable to assist you, please message us and we will be happy to investigate further.

  6. How much does shipping cost?

    Shipping inside the contiguous United States is free to our subscribers. Any applicable taxes will be detailed in your Crate of Good invoice.

    US Orders: Shipping for Quarterly Crates and Monthly Kits to anywhere in the United States is free!

    Outside Contiguous US: Shipping fees to Canada, AK, and HI will apply. Foreign exchange or transaction fees may apply for non US customers.

    Canada Orders specifically: Shipping to Canada for the Quarterly Crate is $9 and the Monthly Kit is $6.