How does the subscription work?
As a Crate of Good Member, you'll get a box or kit of world-changing products that support great causes. You will be charged immediately after selecting between either the Quarterly Crate or the Monthly Kit. An email confirmation of your order will be sent and you will be given access to your Crate of Good account right away. After your first Box or Kit, your membership will continue according to your anniversary date (meaning you get your quarterly crate every 90 days OR you will get your monthly kit every 30 days).
What are my options to pay for the Quarterly Crate?
If you sign up for the Quarterly Crate subscription, you'll pay $59.99* per box. You also have the option to sign up for the whole year in advance (our Annual option) for $239.96, and you will be billed upfront for your first four (4) boxes. For our Annual subscribers, we also make a donation to the impact they select that is 4x as big as a quarterly subscriber!
What are my options to pay for the Monthly Kit?
If you sign up for the Monthly Kit subscription, you'll pay $13.99 per Monthly Kit.
How often do I get billed?
Your Quarterly Crate subscription automatically renews every 90 days unless you decide to cancel before your upcoming bill date. If you join as a Quarterly Member and later decide to be Annual, you can upgrade at any time from your account.
If you sign up as an Annual member for our Quarterly Crate, you will not be charged for your subscription again until the end of your annual term. Your subscription automatically renews each year unless you decide to cancel before your renewal date.
If you sign up as a Monthly Kit subscriber, your subscription renews every 30 days unless you decide to cancel before your upcoming bill date. If you join as a Monthly Kit Subscriber and later decide to get our Quarterly Crate, you can upgrade at any time from your account and will receive your Crate at the start our next quarter.
Do you take returns or exchanges?
Unfortunately, we do not accept returns or exchanges for any of the items from our boxes or kits. See question below re: damaged items.
How often do you release new boxes?
You will receive a new Crate every three months. If you choose the Monthly Kit subscription, you will receive a new kit every month!
Will I ever receive the same product in two different Quarterly Crates or Monthly Kits?
We promise to keep it interesting, and you will never receive the same product more than once. However, there is a possibility of receiving a similar product with a different kind of awesomeness and from a different brand in a future crate or kit.
Can I purchase Crate of Good for someone else?
Yes, you can gift up to four Crates and twelve Kits via our Gift page.
What if a product in my order is damaged?
Any product that is broken, damaged, or defective will be replaced at no charge. Just message us for help within 5 days of receiving your Crate or Kit.
How can I track my order?
You will always receive a confirmation email with your tracking information when your package ships. Didn't receive a confirmation email? Let us know and we'll send one your way! You can also check the status of your order here.
Where is my order?
Check your confirmation email and make sure you entered the correct address at checkout. If all is right, check your tracking information. If you still have questions about your tracking information or if you have not received your order, please contact your local post office and they will be able to assist you in tracking your package. If they are unable to assist you, please message us and we will be happy to investigate further.
How much does shipping cost?
Shipping inside the contiguous United States is free to our subscribers. Any applicable taxes will be detailed in your Crate of Good invoice.
US Orders: Shipping for Quarterly Crates and Monthly Kits to anywhere in the United States is free!
Outside Contiguous US: Shipping fees to Canada, AK, and HI will apply. Foreign exchange or transaction fees may apply for non US customers.
Canada Orders specifically: Shipping to Canada for the Quarterly Crate is $9 and the Monthly Kit is $6.